Details

How To Measure Hair Length

   Total Delivery Time =  Processing Time + Delivery Time

PROCESSING TIME, According to different products, there are different processing times. You can see more details as followings:

• Standard Order: It will take 1-2 working days to process
• Adding density to 150% or 180% on stock wigs or hairpieces: It will take 5-7 working days to process.
• Custom wigs or hairpieces order: It will take 25-30 working days to produce .
• Custom hair bundles or extensions order: It will take 15-18 working days to produce.  

DELIVERY TIME
It will take 2-3 days for you to receive your items.  

DELIVERY METHODS
We will deliver your order by UPS/DHL/ FedEx. According to credit cards clearance, address confirmation and availabilities of our products. 
Our customer service department may need 1-2 working days to process your order. So please wait patiently.  

ORDER TRACKING
The tracking No. of your parcel will be sent to your email after your order was delivered. You may use it to check the status of your order online.

https://www.ups.com/us/en/Home.page 
http://www.dhl.com/en.html 
https://www.fedex.com/global/choose-location.html  

DELIVERY CHARGE
We offer free shipping worldwide.

RETURNS
At our website your complete satisfaction is our top priority. We offer the return instruction. Before you want to return goods, please contact us via email to discuss the problem you are concerned about first. If you want to return your order, please notify us by email or live chat firstly, stating the reason and the order number within 7 days of receipt. And ask the customer service staff for the return address. Please do not return the goods without permission. We may not receive your return goods, then we will not refund. Your feedback is very important to us. Any items must be sent back complete with the original package. All packages should be sent via a trackable method. We are not responsible for packages lost in transit. Please pay attention to that the original shipping charges are non-refundable. So please contact us with all your questions and concerns before placing your order.

REFUNDS
We are glad to tell you that If you wish to receive a refund, your unsatisfied items can be partial or full refund depends on the situation, You should state a specific explanation and clear corresponding photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service. Please allow 5-7working days from our receipt of the returned goods for a refund to be processed. You will receive a confirmation email once the transaction has been completed. Please allow up to 7-10 working days for the funds to reflect on your account. The original shipping charges will not be refunded. If you have any questions, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us.

RETURN PROCESS
Specific explanation and a clear corresponding photographs are needed to tell us the reason for the return. Please allow 5-7working days from our receipt of the returned goods for a refund to be processed. You will receive a confirmation email once the transaction has been completed. Please allow up to 7-10 working days for the funds to reflect on your account. The original shipping charges will not be refunded. If you have any questions, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us.

RETURNS & REFUNDS POLICY
We aim to show the top quality to our customers, and if there is any questions in quality, we will gladly exchange or refund the item. Please ship the item back with the exchange and return in no used state within 14 days of receipt.
      • All items must be in new condition, items cannot be tried on and cannot be worn, with all original packaging.
      • All items must be sent back within 14 days of receipt.
      • Items that do not meet these criteria will be charged a 50% fee OR you can opt to have the items sent back; and the reshipping fees will be charged.
      • Shipping fees for returns are to be paid by the customer. We are not responsible for lost or damaged packages.
      • Promotional items of the product being returned must also be sent back, otherwise retail value will be charged.